Hello,
I have the same problem that I do not see the users
![Identity_Protection_Users_I_dont_see_users_1.jpg Identity_Protection_Users_I_dont_see_users_1.jpg](https://community.checkpoint.com/t5/image/serverpage/image-id/11410i3CA203141C9085DB/image-size/large?v=v2&px=999)
I have followed the steps of sk166573.
Steps:
- Users and Groups Synchronization, not right
![Identity_Protection_Configuration_SaaS_Application_error.jpg Identity_Protection_Configuration_SaaS_Application_error.jpg](https://community.checkpoint.com/t5/image/serverpage/image-id/11411i5D0C91BDAB773BAD/image-size/large?v=v2&px=999)
"An error occurred while trying to fetch enabled SaaS applications"
The credentials of the user "global admin" were entered correctly.
- Configuration of Azure Active Directory in CloudGuard SaaS Portal, OK
![Identity_Provider_Configuration_OK.JPG Identity_Provider_Configuration_OK.JPG](https://community.checkpoint.com/t5/image/serverpage/image-id/11412iFFC16D585459DEFD/image-size/large?v=v2&px=999)
- Configuration in Azure Active Directory portal, OK
![Configuration_in_Azure Active_Directory_portal_OK_.JPG Configuration_in_Azure Active_Directory_portal_OK_.JPG](https://community.checkpoint.com/t5/image/serverpage/image-id/11413iB2147F3F66AFA275/image-size/large?v=v2&px=999)
In this configuration for:
"Users and Groups" only one user was selected for test
"Cloud Apps or actions" Office 365 was selected
"Grant" check in Checkpoint Custom Control and Require all the selected controls was selected
Is the error in "Users and Groups Synchronization" causing me not to see users?
![Identity_Protection_Users_I_dont_see_users_1.jpg Identity_Protection_Users_I_dont_see_users_1.jpg](https://community.checkpoint.com/t5/image/serverpage/image-id/11414i5831F35ADCA7FFE6/image-size/large?v=v2&px=999)
In Identity Protection> Events> I see the only user selected
![Identity_Protection_Events_1.jpg Identity_Protection_Events_1.jpg](https://community.checkpoint.com/t5/image/serverpage/image-id/11417i1F050434D3095EEA/image-size/large?v=v2&px=999)
In Identity Protection> Policy> I cannot choose groups in the column "sources"
![Identity_Protection_Policy_I_could_not_choose_any_group.jpg Identity_Protection_Policy_I_could_not_choose_any_group.jpg](https://community.checkpoint.com/t5/image/serverpage/image-id/11418iC96FE8E6D604C538/image-size/large?v=v2&px=999)
Is the error (An error occurred while trying to fetch enabled SaaS applications) shown affecting the correct functioning of Identity Protection? or how is this error affecting?