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Capsule Docs on Android - can't open study books

Hello.

We are unable to open CheckPoint study books in Capsule Docs on Android.

We install the app, enter passcode, enter account credentials, tap on "trust the server" message (see attachment) and then get back to passcode. After that we are in a loop - re-entering passcodes, accounts, "trust" again...

We used different phones and tablets, different accounts of engineers who attended official courses - but no avail.

Does anyone has the same issue?

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5 Replies
Admin
Admin

Re: Capsule Docs on Android - can't open study books

I tried opening the CCSA R80.10 Courseware on an Android device (Samsung S8+) and the application terminates.
Did you verify you can open the courseware on a PC with the appropriate Capsule Docs Viewer?

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Admin
Admin

Re: Capsule Docs on Android - can't open study books

I consulted with R&D and it looks like they are aware of the issues.

A new version is planned in the coming weeks that will hopefully address the issue.

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Re: Capsule Docs on Android - can't open study books

Presently issue is settled. AT https://documentsecurity.checkpoint.com/ds-gateway/home need change class from "checkpoint" to "digital book". at that point logout/login to capsule docs and open your books as you wanted.

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Re: Capsule Docs on Android - can't open study books

Well, I've tried to do this, but web viewer show classification field as empty. No "Checkpoint" or "ebook".

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Re: Capsule Docs on Android - can't open study books

Not working. Desktop version OK, Android - same issue.

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