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NemmerAlex
Participant
‎2025-04-03 07:23 AM

IDC Syslog Parser wont receive Syslogs from ClearPass

Hi,

i just configured our HP ClearPass to send syslogs to my Identity Collector. I added the IP from the ClearPass with port 514 udp.
I also disabled the windows Firewall. The IDC still wont receive any events. 
Does anyone have an idea why i wont receive any events?

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3 Replies
PhoneBoy
Admin
Admin
‎2025-04-03 09:42 AM

Have you used something like Wireshark to confirm traffic is reaching your IDC system?

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NemmerAlex
Participant
‎2025-04-03 10:44 PM
In response to PhoneBoy

Yes i can see the syslogs in Wireshark via UDP 514. But they wont show up on the Received Events on the IDC

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PhoneBoy
Admin
Admin
‎2025-04-04 07:32 AM
In response to NemmerAlex

Perhaps there is something in the various debug log files that might explain it: https://sc1.checkpoint.com/documents/Identity_Awareness_Clients_Admin_Guide/Content/Topics-IA-Client... 
Otherwise, I suggest engaging with TAC.

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