Mail when User reported wrong category

[Jan_Kleinhans]

Hello,

does anybody know how to generate a mail, when a user clicks on "Report wrong category" which is send to Checkpoint.

Regards,

Jan

[_Val_]

Could you please elaborate?

[#3]

When a user opens a webpage and they get a Usercheck Page where they can send a report to Checkpoint. 

In the Usercheck Page the code is:

<P><SPAN class="smartControl UserCheck_Wrong_Category" contentEditable=false UNSELECTABLE="on"><SPAN class=smartControl contentEditable=true UNSELECTABLE="off">Click </SPAN><SPAN id=UserCheck_Wrong_Category class="smartControl usercheck_url_class" contentEditable=true UNSELECTABLE="off">here</SPAN><SPAN class=smartControl contentEditable=true UNSELECTABLE="off"> to report an incorrect classification.</SPAN></SPAN></P>

When they click on this link a request for approval should have been send to Checkpoint.
But we as the administrators don't get any information apart from a log entry.
How do we send the Log entry where the field "User Response" is filled with "User reported wrong category" to us.

I included a screenshot of such an entry.

Regards,

Jan

[#4]

When a user opens a webpage and they get a Usercheck Page where they can send a report to Checkpoint. 

In the Usercheck Page the code is:

<P><SPAN class="smartControl UserCheck_Wrong_Category" contentEditable=false UNSELECTABLE="on"><SPAN class=smartControl contentEditable=true UNSELECTABLE="off">Click </SPAN><SPAN id=UserCheck_Wrong_Category class="smartControl usercheck_url_class" contentEditable=true UNSELECTABLE="off">here</SPAN><SPAN class=smartControl contentEditable=true UNSELECTABLE="off"> to report an incorrect classification.</SPAN></SPAN></P>

When they click on this link a request for approval should have been send to Checkpoint.
But we as the administrators don't get any information apart from a log entry.
How do we send the Log entry where the field "User Response" is filled with "User reported wrong category" to us.

I included a screenshot of such an entry.

Regards,

Jan

[#5]

When a user opens a webpage and they get a Usercheck Page where they can send a report to Checkpoint. 

In the Usercheck Page the code is:

<P><SPAN class="smartControl UserCheck_Wrong_Category" contentEditable=false UNSELECTABLE="on"><SPAN class=smartControl contentEditable=true UNSELECTABLE="off">Click </SPAN><SPAN id=UserCheck_Wrong_Category class="smartControl usercheck_url_class" contentEditable=true UNSELECTABLE="off">here</SPAN><SPAN class=smartControl contentEditable=true UNSELECTABLE="off"> to report an incorrect classification.</SPAN></SPAN></P>

When they click on this link a request for approval should have been send to Checkpoint.
But we as the administrators don't get any information apart from a log entry.
How do we send the Log entry where the field "User Response" is filled with "User reported wrong category" to us.

I included a screenshot of such an entry.

Regards,

Jan

[Chris_Atkinson]

It certainly used to and I'm not aware that it changed, refer sk82480

[Chris_Atkinson]

It certainly used to and I'm not aware that it changed, refer sk82480

[abihsot__]

Very interesting... I was not aware of that, however judging by the applicable versions it seems it was long time ago...

Version

R75.40 (EOL), R77 (EOL), R80.10 (EOL)

I can only guess why this was removed, because if you configure a bit strict policy on your APP/URLF, users would click on the link to express their frustration very often 🙂 I could imagine how many requests Checkpoint got, hence they moved to manual re-categorisation form.

[abihsot__]

Very interesting... I was not aware of that, however judging by the applicable versions it seems it was long time ago...

Version

R75.40 (EOL), R77 (EOL), R80.10 (EOL)

I can only guess why this was removed, because if you configure a bit strict policy on your APP/URLF, users would click on the link to express their frustration very often 🙂 I could imagine how many requests Checkpoint got, hence they moved to manual re-categorisation form.