Threat Prevention API - tecli emulations

[Forsaken_61]

Hi!

I'm having some weird issues with two on-prem Private Cloud Appliance boxes and however If files really are emulated on the boxes or not.


The communication to the two Private Cloud Appliances are handled by  the Threat Prevention API.

I did a test scenario were I loaded In tons of files for Threat Emulation. In my Smart Console I can see that I get a verdict on all the files and on which Private Cloud Appliance the file was analyzed on.
But It's here I get confused.

I ran the command "tecli show emulator emulations" on both my Private Cloud Appliances when I loaded in tons of files through the API. 

I got this result,
Pending emulating requests: 0
Running virtual machines: 0
Number of emulated files: 0

Isn't this weird? It's 0 on all. 

[G_W_Albrecht]

Use https://support.checkpoint.com/results/sk/sk106120 to resolve this !

[Forsaken_61]

I'm not sure were In that SK I should look at. Please guide me which table of content I should look at to investigate my issue further.

1. File Type is not among the supported types for Threat Emulation
2. File size exceeded the maximum configured size in SmartDashboard
3. File was filtered by the Static Analysis engine
4. License on Threat Emulation Gateway has expired
5. Hard Disk free space is below a pre-configured threshold
6. The emulated file has not reached TED process
7. The file has indeed reached the TED process, however was not emulated due to an error
8. Related documents
9. Related solutions