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Ticket System - SmartConsole Extension

HeikoAnkenbrand
Champion Champion
Champion
Ticket System - SmartConsole Extension


With this extension, you can open a ticket in your ticket system with one click in the SmartConsole.

 1) Open the rule in the "Access Control Policy" area.
 2) Add the URL of your ticket system in the summary tab under "Ticket Requester:".
 3) In the "Ticket" area you can now open the URL of the ticket by clicking on "open".

For a better understanding you can follow the points 1 to 3 in the picture.

Extension URL: https://www.ankenbrand24.de/ex/ticket.json

...;
TO ACCESS CHECKMATES TOOLBOX it's simple and free

Disclaimer: Check Point does not provide maintenance services or technical or customer support for third party content provided on this Site, including in CheckMates Toolbox. See also our Third Party Software Disclaimer.




(1)
2 Replies

UlfWeller
Explorer

We use OTRS and have integrated the plugin. So far, everything works very well.

One more question!
Is it also possible to use the plugin with NAT rules?

;
TO ACCESS CHECKMATES TOOLBOX it's simple and free


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HeikoAnkenbrand
Champion Champion
Champion

Now with status messages:
ticket_5_65456456.jpg

;
TO ACCESS CHECKMATES TOOLBOX it's simple and free


0 Kudos