@Timothy_Hall ...I just did remote with @K_montalvo and since we could not look at the actual environment, we went through some basic setup on lab mgmt and I also saw that for one customer I always help with, any local vpn users are by default set to same date (December 31st, 2030) and works fine. I believe sk you mentioned strictly references to new admin, as "never" option is not there for vpn user. Either way, I asked Kenny to try change it to say 2025 and see if it makes any difference. Personally, though I showed him the option for mobile access via blades (under manage and settings), considering this is the only user with a problem, does not logically sound like its an issue with the MA blade configuration. Regardless, they will test all we discuss and update us.