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Exonix
Contributor

All logs deauthorize

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Hello,

we are still using r77.20 and have got a problem with logs: since 28.02.2020 all logs have action "deauthorize" and all logs files are not bigger than 50KB. I've checked already the disk free space - 20GB are still avaliable. How can I fix it?

 
 

Thank you in advance.

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PhoneBoy
Admin
Admin

You didn't attach the screenshot to the original message, otherwise I could definitely see it as an admin 🙂
The "Deauthorize" message is coming from Endpoint Security on Demand (ESOD), which is related to Mobile Access.
It generally means someone is trying to log into the gateway and is failing the ESOD check.

If you're not seeing other traffic logs, perhaps a cprestart (requires an outage) will restore normal logs?
Otherwise, since you're on a long unsupported version, I recommend upgrading to a supported release.

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6 Replies
PhoneBoy
Admin
Admin

Hi, on what appliance?
Screenshot showing what you’re talking about.

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Exonix
Contributor

Hi, yes on the appliance shown in the screenshots (for some reason I don't see screenshots in my message, but as you mentioned the screenshot, apparently only admins can see it. I've attached it again for everyone)

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PhoneBoy
Admin
Admin

You didn't attach the screenshot to the original message, otherwise I could definitely see it as an admin 🙂
The "Deauthorize" message is coming from Endpoint Security on Demand (ESOD), which is related to Mobile Access.
It generally means someone is trying to log into the gateway and is failing the ESOD check.

If you're not seeing other traffic logs, perhaps a cprestart (requires an outage) will restore normal logs?
Otherwise, since you're on a long unsupported version, I recommend upgrading to a supported release.

View solution in original post

(1)
Exonix
Contributor

Thank you, we will restart it when possible. I will update you

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Exonix
Contributor

Hello. Restart after update has helped.

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Exonix
Contributor

Good day,

is there any update?

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