Watchtower app doesn’t connect on iPhone 15 pro max, while was working fine on previous iPhone

[mischelw]

I have a cp1570, and was using the watchtower app on my iPhone 13 Pro Max perfectly. After iPhone upgrade to an iPhone 15 pro max , I cannot login to the app.

i tried to uninstall/install the app, created a new QR code , it does ask for my credentials, but it stays in “connecting” for ever and doesn’t login…

any help will be appreciated.

thanks,

willy.

[Chris_Atkinson · Accepted solution]

Please report the issue to Support for investigation.

https://help.checkpoint.com/

[mischelw · Accepted solution]

Thanks.

Solved it a couple of hours ago, my solution was more drastic steps. uninstalled and installed the app, revoked the connection on the cp1570 of the previous device, restarted the iPhone and reconnect, only then it finally paired the connection. Seems like a bug, reported it to support for further investigation.

Appreciated your reply.