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Latest Windows 10 update brakes SNX

That is. I updated Windows 10 to version 1803 (feature update) and SNX stopped to work. Check attachment.

Anyone else with similar issue ?

Capsule seems to work fine.

16 Replies
G_W_Albrecht
Legend
Legend

Seems to be rather an old weeknes, see sk40080 SSL Network Extender (SNX) on Windows OS does not connect to Security Gateway that has the same error message. The solution given there is:

If you encounter the problem, we suggest taking one or more of the following actions:

1. Removing and re-installing SNX.

2. Restarting SNX service (from Control Panel > Administrative Tools > Services > Check Point SSL Network Extender)

3. Rebooting your machine.

You can find further information in Check Point Endpoint Security Client Support Schedule for New Operating Systems

It worked fine just prior the update. I will try to re-install later today and see what happens. This is an interface for end users that do not care much about the CheckPoint  SKs. It is preferable to somehow fix it permanently. 

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Fletcher_Cotton
Explorer

I have a user that is getting the same error message.  Have you found a solution that worked?

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Yes, as suggested by Günther, uninstall SNX from Windows. It will be installed again next time and work just fine.

Oliver_Sauter
Participant

I do have the same error. Even a re-install does not solve it!

Which CP version are you running (I do have R77.30 Take 216 installed ... without any hotfix)?

PhoneBoy
Admin
Admin

I recommend engaging with the TAC if this is the case.

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1470 appliance here but don't think it is server side problem. It is more like on the client side. You may also try to update Java version. And if no success, engage TAC as suggested.

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G_W_Albrecht
Legend
Legend

That is just fine ! Reboot and uninstall/reinstall are tech supports best friends 😉

Oliver_Sauter
Participant

problem solved!

It was somehow related to a dependency of the Windows 10 upgrade, SNX and Check Point (IPSec) VPN client installed on the PC. After the Windows 10 upgrade the Check Point VPN client just worked fine ... but SNX not. Even a re-install of the SNX client did not solve it.

After a de-install of the (IPSec) VPN client and a re-install of the SNX and then the (IPsec) VPN client did do the job.

Now all is good and both clients work again.

Dawei_Ye
Collaborator

Hi Oliver,

Which version of VPN client you're using in Windows 10 1803?

When upgraded client from E80.70 to E80.82 after I upgraed Win10 to 1803,I got a blue screen and crashed my windows(sad).

I have already reinstalled my windows and back to using E80.70.

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G_W_Albrecht
Legend
Legend

See sk115192 Check Point Endpoint Security Client Support Schedule for New Operating Systems - E80.83 client for Windows 10 April 2018 Update (1803) is available since yesterday (15-Mai-2018) here: sk124972 Enterprise Endpoint Security E80.83 Windows Clients  

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Oliver_Sauter
Participant

I use E80.82 ... without any problems so far

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Antonis_Hassiot
Contributor

Hi,

What did you uninstall/re-install? I have a solution using Secure Workspace and SSL Network Extender. I don't use VPN client software. I uninstalled SSL network extender service from Windows programs. It never asks to reinstall after login to VPN.

A.

Gaurav_Pandya
Advisor

Hi Guys,

I am also facing same type of issue but error is "SSL Network extender service is down and could not be started". and surprisingly there is no service of SSL extender in services.msc

Please let me know if anyone have faced same issue.

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Antonis_Hassiot
Contributor

Checkpoint provided us with a Hotfix. 

I would first uninstall all Checkpoint s/w from Add/Remove Programs. Delete %temp%/SWS folder and clear cache/history on IE and try again. 

We are on 77.30 HF 302

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Gaurav_Pandya
Advisor

Ok Antonis,

We are on R77.30 HF 292. 

I will follow your step.

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