Client VPN 87.20

[bob111]

Hey, I recently tried to upgrade the client VPN my clients use to the newest version 87.20 (I needed to do this because of a problem with an update to the firewall version but that's a problem for another time) and I tested it first first on myself and a number of colleagues and it worked without any issues, when I released the new version to the clients some of them experienced the same problem (attached a photo) - connectivity with the VPN service is lost, then they also couldn't install the previous version they had when they tried they received the error codes: 26704, 2911. In the end they managed to install the previous version by following this:  https://supportcenter.checkpoint.com/supportcenter/portaleventSubmit_doGoviewsolutiondetails=&soluti...

I opened a tac but everyone who had the problem already installed the previous version and we don't have the logs for when the problem occurs.

Has anyone experienced something similar?

  

and has a solution?

[PhoneBoy]

We've seen reports of this in earlier versions recently.
Recommend engaging with the TAC: https://help.checkpoint.com