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aMatthew
Contributor

Failed Authentication with MFA in capsule app VPN

Hello everyone ,
I am experiencing a problem with VPN connection via the capsule app.

The moment I choose MFA azure as the authentication method and click on connect I get "username and password are incorrect ".

However, I do not display any banner from MFA Authenticator .

We are currently using a version R81

Could you kindly give me support ?

Thank you in advance .

1A430D35-8A6B-4EAB-83E4-F3B792FFB167.jpeg

7 Replies
the_rock
Legend
Legend

Do you see any logs in smart console?

Best,

Andy

aMatthew
Contributor

Hi,

I don’t see any logs in Smart console..

Chris_Atkinson
Employee Employee
Employee

Just to confirm your authentication is defined as Radius here or SAML?

If the latter you will likely need R81.10 / R81.20 with latest JHF for SAML with Capsule...

CCSM R77/R80/ELITE
aMatthew
Contributor

HI,

We used Radius.

PhoneBoy
Admin
Admin

The Capsule VPN client can only be used with Azure AD starting from:

  • R81.10 JHF 113
  • R81.20 JHF 43

Not sure if this feature will be added to the R81 JHF or not.

aMatthew
Contributor

Hi,

at the Moment We have R81.10 with JHF 87.

Do you think with the update I solve the problem ?

PhoneBoy
Admin
Admin

As you said you were using RADIUS instead of SAML, my comment doesn't apply.
In this case, I would consult with the TAC: https://help.checkpoint.com 

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