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the_rock
Champion
Champion

"Machine status not available" message in smart console

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Hey guys,

I know there were posts about this before and could be cosmetic, but not sure if there is an easy fox for it or not. There is new gateway we connected for the customer and status shows as "-" in smart console, while all else is green, its all on R81.10 jumbo 66. 

Tried rebooting gateway, management, updated contracts file, verified licenses with TAC, so waiting for them to provide next steps.

Anyone have an idea why this would happen? I get its probably cosmetic, but I find it odd that all other gateways show green. License status also shows as "n/a".

 

Tx as always

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1 Solution

Accepted Solutions
the_rock
Champion
Champion

Issue fixed by reverting to policy before object was created and then creating the object with exact same name.

View solution in original post

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11 Replies
G_W_Albrecht
Legend
Legend

sk112058 ?

CCSE CCTE SMB Specialist
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the_rock
Champion
Champion

no joy

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G_W_Albrecht
Legend
Legend

sk164013 - easy to try...

CCSE CCTE SMB Specialist
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the_rock
Champion
Champion

did that last night, no luck

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G_W_Albrecht
Legend
Legend

SIC is working ?

CCSE CCTE SMB Specialist
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the_rock
Champion
Champion

yes sir and policy too

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G_W_Albrecht
Legend
Legend

Running commands on GW in Dashboard works ?

CCSE CCTE SMB Specialist
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the_rock
Champion
Champion

yes sir, no issues, in dashboard or ssh, works fine 100%

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JozkoMrkvicka
Leader
Leader

I see the same issue. Do you have management in HA ? In my case, the active management showed no status, while the standby (connected only as Read Only) showed all green ! I tried to switch active domain to be standby and standby to be active and that did the trick. After management failover all is looking good. It is just a cosmetic issue, but yeah, strange...

oh, and forgot to mention that this "no status" is seen only on gateways which were created AFTER the upgrade to R81.10.

Kind regards,
Jozko Mrkvicka
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PhoneBoy
Admin
Admin

This is very likely cosmetic.
May require a TAC case to get to the bottom of.

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the_rock
Champion
Champion

Issue fixed by reverting to policy before object was created and then creating the object with exact same name.

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