Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Jonathan
Contributor

Smartconsole R81.10 Where Used not working

Jump to solution

Hi,

 

Upgraded MGMT from R80.20 to R81.10 and installed new SmartConsole R81.10.

Everything went smoothly, by now, when using "Where used..." and double-clicking one of the result, it doesn't jump to the relevant rule.

It just brings me to the relevant policy tab and that's it.

Anyone had such an experience?

0 Kudos
1 Solution

Accepted Solutions
Marcel_Gramalla
Advisor

It's kinda confirmed by Check Point already: New GA SmartConsole (Build #407) for R81.10 is ava... - Check Point CheckMates

We also have the issue. For some reason the filter is enabled on the policy and therefore it's not working. If you disable the filter it will work again.

View solution in original post

(1)
11 Replies
G_W_Albrecht
Legend
Legend
0 Kudos
Jonathan
Contributor

yes and yes

0 Kudos
Nik_Bloemers
Collaborator

Seems to be a known issue in build 407 of SmartConsole. I was told a new release with the fix was planned for end of July, but nothing yet sadly.

0 Kudos
Jonathan
Contributor

Do you have any SK about it?

Funny thing that a colleague of mine also installed it and it's working fine on his workstation

0 Kudos
Nik_Bloemers
Collaborator

No it was somewhere on the Community forums here. I believe it was the thread about the build 407 SC release itself.

0 Kudos
Max_Frankl
Employee
Employee

Hi,

I tried replicating your issue. Upgraded a MGMT with 80.20 to 81.10 and I'm using the build 407.
I cannot reproduce the issue. The "Where used" feature works for me..

It takes me to the exact policy i double click on..

 

I noticed you wrote that it works fine for your colleague? 

Maybe try reinstalling the smart console? 

 

the_rock
Champion
Champion

I have build 407 installed on 3 machines and not an issue on any of them. I think your suggestion makes sense.

0 Kudos
Jonathan
Contributor

Already tried to remove all previous versions, restarting my computer and installing again, but same issue 😞

I guess something on my workstation is causing it but have no idea what.

Is the SmartConsole Java based? Maybe it's a java issue...

0 Kudos
G_W_Albrecht
Legend
Legend

Could be a .NET issue.

CCSE CCTE SMB Specialist
0 Kudos
Marcel_Gramalla
Advisor

It's kinda confirmed by Check Point already: New GA SmartConsole (Build #407) for R81.10 is ava... - Check Point CheckMates

We also have the issue. For some reason the filter is enabled on the policy and therefore it's not working. If you disable the filter it will work again.

(1)
Jonathan
Contributor

Genius!!!

What a stupid little bug/feature 😵

Thanks a bunch Marcel!

0 Kudos