Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
EVSolovyev
Collaborator

SMS log - incorrect name resolution

Hi all.

I am facing a strange problem - in the logs of the IP address is assigned the wrong name.

For example IP 10.150.116.17 in DNS (nslookup from SMS server):

2021-08-31_154009.jpg

But in smartlog:

2021-08-31_154757.jpg

On PC with smartconsole:

2021-08-31_155701.jpg

Why?  😞

0 Kudos
7 Replies
the_rock
Champion
Champion

Is your dns suffix correct?

0 Kudos
EVSolovyev
Collaborator

It was not set up for SMS. I added it to the configuration, updated the logs - nothing has changed.

0 Kudos
PhoneBoy
Admin
Admin

Is that IP defined as an object in your management, by chance?
Because that's what will take precedence over DNS.
The other suggestion would be to execute a cprestart on the management.
It won't impact gateways, but it will restart the various processes on the management server.
Otherwise, you may need a TAC case to assist.

0 Kudos
EVSolovyev
Collaborator

No, there is no such object on the SMS. I also checked this, but forgot to post a screenshot. I will try to restart the processes on the server. If nothing helps, I will contact support. Thank you.

0 Kudos
lucafabbri365
Collaborator

Hello @EVSolovyev,
I undestand this is old post, however I'm facing the same issue. Did you find the root cause of this behavior ?

 

Bye,
Luca

0 Kudos
AaronCP
Collaborator

I've currently got a ticket raised with our support provider for the exact same issue. I'd appreciate it if you could let me know if you find a resolution to this. I will do the same 😊

0 Kudos
PonkratovAlexan
Explorer

@AaronCP Do you have solution from TAC?

Maybe it will help you:

SMS

cp $INDEXERDIR/conf/log_indexer_settings.conf $INDEXERDIR/conf/log_indexer_settings.conf.ORIGINAL

vi $INDEXERDIR/conf/log_indexer_settings.conf

Add the time_for_clearing_dns_cache attribute with desired value (in hours).

Note: Configure the value of this interval to be the same as the DHCP re-assignment policy.

Example:
################ Advance settings ########################
:time_for_clearing_dns_cache (8)
:index_directory ()
# Location of the indexed database
:min_disk_space (10240)
# Minimum free disk space to keep. In MB
Save the file and exit from Vi editor.


stopIndexer
startIndexer