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smohammed
Explorer
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User reports wrong category

Team,

I am battling an issue where when a user clicks on  report here button in usercheck page we want to send that request to helpdesk as of now we need to go in smartconsole and in log field search for wrong category.

i have tried this  sk92710 but that doesnt seem to work. Any ideas?

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1 Solution

Accepted Solutions
PhoneBoy
Admin
Admin

The report is sent to Check Point, not to the local administrator.
This is expected behavior.

View solution in original post

9 Replies
G_W_Albrecht
Legend
Legend

What is the issue in detail ? sk92710 is for up to R80.40, R81.10 Dashboard has another GUI to edit the email.

CCSE CCTE CCSM SMB Specialist
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smohammed
Explorer

I am trying to implement a solution where in the user check page if something is blocked and is categorized wrong and user reports we as administrators are not notified

 

2023-03-21_12h21_04.jpg2023-03-21_12h22_41.jpg

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Chris_Atkinson
Employee Employee
Employee

Have you reviewed sk82480 for how this works?

CCSM R77/R80/ELITE
smohammed
Explorer

I did review it but thats the option to recategorize over the portal that checkpoint has to whitelist which is fine but as administrators how should we be notified if anyone reported wrong category and it needs to be whitelisted?

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the_rock
Legend
Legend

As @PhoneBoy said, by default, its sent to Check Point (probably Israel office, but not 100% sure). Is there a way to admin to be notified about it, thats a good question that I dont know the answer to. Maybe someone else can confirm.

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the_rock
Legend
Legend

Is this what you are referring to?

Andy

 

Screenshot_1.png

 

 

Screenshot_2.png

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smohammed
Explorer

yes this is what I am referring to

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the_rock
Legend
Legend

By the way, sk @Chris_Atkinson is definitely good reference as well.

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PhoneBoy
Admin
Admin

The report is sent to Check Point, not to the local administrator.
This is expected behavior.

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