I am having a problem with sk164836.

[Rex_Z]

Hi,

I am having a problem with sk164836.

I followed the steps of sk164836 but didn't see desktop security...

My version is R81.20.

Do you have an idea please?

thank you in advance for your help !

[_Val_]

The SK you mentioned does not apply to the version you are using. Please provide more details about what you are trying to do, so we can help you.

[the_rock]

The reason is because you probably did not enable the feature inside policy layer properties. I will send you some screenshots later.

Best,

Andy

[PhoneBoy]

Do you have Policy Server enabled in the relevant gateway object?
You cannot have a Desktop Security policy without that enabled.

[the_rock]

As promised, attached doc with all the screenshots needed. If you get stuck, we can do remote.

Best,

Andy