Policies not update on client agent

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i send the new policy but this never update the agent client in the some computers,
i push operations but not work, given me a message "Failed to connect to remote device" and dont let me unistall the client agent because the media encryption is activate but cant send the policie.

1 Reply

Are you managing via Infinity Portal or via an on-premise management (and if so, what version/JHF)?
Where exactly are you seeing this message?
And yes, you need to uninstall Full Disk Encryption before you uninstall.
Also what client version(s)?

A TAC case may be faster here: https://help.checkpoint.com