Endpoint Management Server is not running

[Doomdon]

Hi all, can you please advise me how i can fix the problem. I deployed sms 81.20 in lab, enabled “Endpoint Policy Management” then install database. But I get an error that it is not running. The output of the commands is attached.With "web_mgmt_start" it says everything is running, but with "cpstart CPuepm" it's horrible.

[PhoneBoy]

What precisely did you deploy this on?
Please specify the Check Point appliance used.
If an Open Server or VM, please specify the exact type and RAM/Disk/CPUs.

[Doomdon]

It's VM

8cpu
32gb ram
1tb hdd

[Doomdon]

Tried looking at sk103072  https://support.checkpoint.com/results/sk/sk103072, but there is no activemq.xml file under the path $UEPMDIR/engine/conf/

[Lesley]

Did you install lab from a backup file?

https://support.checkpoint.com/results/sk/sk182242

Or did upgrade in lab?

https://support.checkpoint.com/results/sk/sk160773

Anything in here? /opt/CPuepm-R81.20/engine/output.log

[Doomdon]

It's fresh install. "output.log" there on not such log

[the_rock]

Did you contact TAC yet?

Andy