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Alessandroavvis
Participant

Could not install ENDPOINT VPN

Hi,

 

i'm trying to install the checkpoint endpoint vpn version 86.30.

 

I'm on windows 10 build 19044.1706. Each time i try to install the checkpoint vpn i keep getting the error "unable to write value InstallDirDevice to key to \SYSTEM\CurrentControlSet\Services\vsdatant\Parameters" if i press "ignore" it will give me same error on the other keys. So the installation seems to be finished correctly but it's not. So, when i try to start checkpoint endpoint vpn, the software keeps to give me the error "connectivity with the vpn service is lost".

I tried everything in this forum , and i also tried to give mi registry key maximum privileges but yet i can't install the software.

I try to append some logs here.

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4 Replies
G_W_Albrecht
Legend
Legend

Did you start installer as Admin ? Then i would suggest to ask TAC for help...

C:\Program Files (x86)\CheckPoint\Endpoint Connect\TracSrvWrapper.exe crashed 55 times since the last stats collection

 

CCSE CCTE SMB Specialist
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Alessandroavvis
Participant

Hi, thank you for your reply, yes i always used the installer as admin, but the result was always the same, what is TAC? and how should i contact this? Sorry but i'm new in checkpoint endpoint forum.

Thanks again 

Alessandro

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the_rock
Champion
Champion

Just something I would attempt...

1) Another windows machine install? Does it work?

2) Different vpn client version to see if you have same issue?

As @G_W_Albrecht suggested, check admin privileges.

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Alessandroavvis
Participant

Hi, yes i tried with my colleagues, and they have same windows 10 build and same installer, and it works.

I also tried installer 84.xx and 80.xx and i have same problems. I also uninstalled totally my antivirus (kaspersky).

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