We've deployed Endpoint Manager as a VM but the customer has a good number (50+) of clients that are seldom if ever in the office. There are several SKs that allow Endpoint servers to allow remote connections over an external IP:
I've implemented this succesfully, clients on the internet get their policies without much trouble, except the Anti-Malware database update, which immediately fails (regardless of the timeout settings) with a result of:
Result - Finished
action_details - User canceled
Do people have experience in debugging this? Licenses are ordered but not available yet so I'm stuck with trial licenses to troubleshoot this.
For the record: internal updates work correctly. All HTTP and HTTPS traffic is allowed through the firewall to the endpoint management server.