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eltonsimoes
Participant

CloudGuard - Failed to fetch objects from the data centers

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Hi CheckMates!

This is my post here, so I apologize in advance if I make any mistakes.

I'm analyzing a problem from a customer regarding the failure to import objects from vCenter through SmartConsole, as shown in the attached image.

failed-objects.png

 

When analyzing the logs of cpm.elg I noticed the following error:

 

23/11/22 10:13:03,238 ERROR services.internal.CloudSvcImpl [qtp-26099087-628035]: Connection failed - Got error:UNKNOWN_PROBLEM
23/11/22 10:13:03,239 ERROR services.internal.CloudSvcImpl [qtp-26099087-628051]: Connection failed - Got error:UNKNOWN_PROBLEM
23/11/22 10:13:03,239 ERROR services.internal.CloudSvcImpl [qtp-26099087-628051]: Connection to vcenter.localdomain.com.br failed
23/11/22 10:13:03,239 ERROR cloud.connection.GetCmsNodeChildrenCodeQueryHandler [qtp-26099087-628051]: failed to execute cloud command. (search command). got internal error. error:Failed to connect due to an unknown problem.

 

My environment consists of the following items:

SMS - version R81.10 take JHF 66;
CME - version 219 build 991592199;
VMWare vCenter - version 7.0.3 build 20150588;

 

Has any colleague had this problem?

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_Val_
Admin
Admin

Looks like a connectivity issue to me. Start with this assumption, and if it is not the case, come back with more info.

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4 Replies
_Val_
Admin
Admin

Looks like a connectivity issue to me. Start with this assumption, and if it is not the case, come back with more info.

eltonsimoes
Participant

Thanks for the reply. Following your suggestion of a connectivity-related issue, I redid the creation of the Data Centers object in SmartConsole. After that I was able to import objects from vCenter. Looking at the log information, reporting an unknown error, I have a concern that the problem might reoccur. Would it be the case to open a ticket with the TAC?

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the_rock
Champion
Champion

Can you attach a screenshot?

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_Val_
Admin
Admin

Yes, by all means, take this to TAC