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windows 10 pro 1809 snx rdp

Question asked by Help Desk Help Desk on Oct 5, 2018
Latest reply on Oct 11, 2018 by Hugo van der Kooij

Hello there,

 

we face a problem with the windows 10 pro laptops that upgraded to 1809 version.

 

Users with those laptops connects through ssl vpn (snx) to our company,

our firewall has R77.30 take 5 , Deployment Agent build: 1573 .

 

When they manage to connect through ssl vpn, they start ping from cmd the desktop that they want to connect,

and then they start a remote desktop connection to a windows 10 pro 1809 desktop. Then ping replies stops with time out but pings for example to 8.8.8.8 are with terrible time responses and packet loss  . 

 

Also laptops with windows 10 1809 version can get remote desktop connection to any windows clients when they are in same lan including those that has the 1809 version. And laptops with windows 10 1809 version can get remote desktop connection to any windows clients through ssl vpn (snx) except those that has the 1809 version .

 

Other laptops that has the previous windows 10 1803 can get remote desktop connection through ssl vpn (snx) to

desktops that has windows 10 1809 version.

 

Any help would be greatly appreciated ,

 

 

 

 

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