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Identity Awareness sometimes includes @domain

Question asked by Keith Harvey on Aug 21, 2018
Latest reply on Aug 21, 2018 by Keith Harvey

Having an odd Identity Awareness issue that I was hoping someone else may have ran into.  The users are being identified correctly, but sometimes they come through as jdoe, and sometimes jdoe@domain.com.  The issue though, is when the "@domain.com" is included, they are not allowed on the rules they are allowed on.

 

i.e. We have all webmail blocked except for a small user group that is allowed.  jdoe is allowed, jdoe@domain.com is not.  Sometimes, ethernet adapter will pass one, and wireless will pass the other... (without reauthing anything)

 

We only use AD Query for Identity Awareness, running r77.30.

 

Any help is much appreciated!

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