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Error loading tab

Question asked by Vincent Bacher on Aug 3, 2018
Latest reply on Aug 7, 2018 by Vincent Bacher

Hello Mates,

 

b4 opening a tac case, just want to check if anybody has any helpful hints regarding my SmartConsole issue

I have a windows VM running in a DMZ of a customers environment (R80.10 sms)
In Logs & Monitor I have one open tab showing SmartLog. So far so good.

When trying to open another tab, i am always running into an error.

or sometimes

When debugging SmartConsole, i see error messages like this:

[1] [03 Aug 2018 10:19:06,028] (ERROR) SmartViewWrapper.View.SmartViewControl - Error loading page:https://<IP OF SMS>/smartview/embedded/#token=WWVDa0JDRXRabFlQSkRMZ1dzMU1kcktQcXR6MllYMlBka0lQWG9YYjNrWQ==&view-id=00000000-0000-0000-0000-A69BF720DA43&locale=en-US&publish=7a0e7c38-2ecd-4115-98bc-6c2de4b4539e, msg:TimeOut, An operation timed out.
[1] [03 Aug 2018 10:19:06,283] (ERROR) SmartViewWrapper.View.SmartViewControl - Error loading page:https://<IP OF SMS>/smartview/embedded/#token=WWVDa0JDRXRabFlQSkRMZ1dzMU1kcktQcXR6MllYMlBka0lQWG9YYjNrWQ==&view-id=00000000-0000-0000-0000-A69BF720DA43&locale=en-US&publish=7a0e7c38-2ecd-4115-98bc-6c2de4b4539e, msg:TimeOut, An operation timed out.

 

Running "fw ctl zdebug + drop" on the gateway between client ant SMS i see no drops regarding communication between SmartConsole client and SMS.

Any idea or hint what to do next?

 

Cheers
Vincent

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