AnsweredAssumed Answered

R80.20.M1 log server unable to login after 1st time config

Question asked by Matt Sherman on Jul 24, 2018
Latest reply on Jul 29, 2018 by Dror Aharony

I have a new 5150 that came with R80.10 and I did a clean install to R80.20.M1.  The 1st time config wizard I selected log server.  I also said any ip and to use the gaia login and I put in my SIC key.  This completed.  After doing some other work my session timed out.  I did create a checkpoint host in SmartConsole.  When I tried to attach a license via smartupdate, it says product not found.  When I tried to log back in webui authentication fails.  I am also unable to log in via ssh.  I then tried to establish SIC and SIC is established.  However, the status is still unknown and I still cannot login webui or ssh.  We do have a tac case open, but are waiting for a call back so I figured I'd ask here to see if anyone else has seen these issues.

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