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SmartView R77.30 Showing Error on R80.10 SmartEvent Server

Question asked by Scott Laudenslager on Jul 12, 2018
Latest reply on Jul 13, 2018 by Scott Laudenslager

We have a new 525 running SmartEvent R80.10 under a R77.30 management system and R77.30 gateways which is working great so far. We do see the following error from SmartView Monitor however:

 

"Error (A problem occurred with one or more SmartReporter components. For additional information examine the information presented in the SmartReporter Server 'Server State' field and Eventia Log Consolidator sessions 'State' field. For additional details refer to the Troubleshooting chapter in SmartReporter user guide.)"

 

It also specifies the SmartReporter server as "Not running".

 

I'm thinking this is just probably the R77.30 SmartView looking for a renamed or removed process but wanted to make sure with you guys and it has had this error since it was brought online.

 

I verified that I can access and generate reports in the R80.10 console so the Reporter processes must be running I would think.

 

Has anyone else seen this or is there a workaround for this?

 

Thanks,

 

Scott L.

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