AnsweredAssumed Answered

Endpoint E80.81 downloading security scan takes for ever + domain/URL exclusions not working

Question asked by Markus Hoyer on Jun 28, 2018
Latest reply on Jul 3, 2018 by Dameon Welch-Abernathy

Hi CheckMates


I have an issue regarding endpoint client version E80.81. 


When we're downloading files from microsoft dynamics over web it takes forever to do the security scan for safe download, furthermore when downloading Excel files it removes all the content within the spreadsheet. 


I've tried adding domain exclusions and specific URL exclusions but it still decided to do the scan... 

I see no reason for scanning files from within our own domain and would like to be able to configure this.

   What policy / software is it using for scanning files when being downloaded, I might have made the exclusions in the wrong blade. 


First I thought it might be the TE blade, but when looking at logs the scans aren't with the same timestamp as with when the scan was done. (There's no missmatch in server time and real time)


Hope you can help

Kind regards