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Identity Awareness issue

Question asked by Ryan Ryan on Jun 21, 2018
Latest reply on Jul 4, 2018 by Royi Priov

Hi all,

 

Having a lot of trouble getting IA working on terminal servers.

 

I have the agent installed, it shows connected, it shows the username as authenticated. I go to smartlog, I can see a login event with the correct username and server name in the IA blade. I can also see my traffic is coming through with the correct source port range, however no username is shown in the logs and traffic is not matched against my IA rules.

 

I don't think this is the issue, but we have two gateways, one is configured with terminal servers and is set to share with the other, I can see the user through "pdp monitor" on the gateway and I can see its published to the other gateway, (I cannot see the pdp monitor on the other gateway - but i don't think I should be able to ) However traffic hitting both gateways comes without any source username in the log fields.

 

AD query is working perfectly (username shows in the logs) and terminal server agent *was* working at some stage but its been extremely flakey and now its not working at all. 

 

Any ideas where I should start looking?

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