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Emergendisk USB won-t boot up appliance

Question asked by Sergio Alvarez on Jun 19, 2018
Latest reply on Jun 20, 2018 by Dameon Welch Abernathy

Hello, this customer lost the admin password of a Smart-1 appliance, I read about the Emegernedisk utility so created the a USB using it on a different appliance from which the customer does have the admin and expert password, but the Smart-1 appliance just won-t bootup from it. 

 

Am I missing something here or is it the USB might not be a supported one? Instructions in the Gaia Admin Guide do not have much of a detail.

 

Regards 

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