Hello, this customer lost the admin password of a Smart-1 appliance, I read about the Emegernedisk utility so created the a USB using it on a different appliance from which the customer does have the admin and expert password, but the Smart-1 appliance just won-t bootup from it.
Am I missing something here or is it the USB might not be a supported one? Instructions in the Gaia Admin Guide do not have much of a detail.
Regards
I was informed previously by Maarten Sjouw that you can use sk106490 too if you have a valid SIC. This way you can remotely reset the password from the management server.