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CMA migrate to R80.10 fails

Question asked by 99951eb0-4eea-49b9-98d9-9f087986e763 on May 15, 2018
Latest reply on May 17, 2018 by Marco Valenti

Hi All,

 

I am trying to migrate a CMA from R77.10 multi-domain manager to R80.10 but getting the following errors. 

 

I managed to migrate 10 other CMAs from the same R77.10 box to R80.10 without any issue but there seems to be something wrong with this particular one. 

 

The migrate logs shows the below, cannot find what the error code 4 refers to and if there is anything wrong with the database imported.  I have raised it with CP TAC but it has been 2 days and they are yet to respond to me. Any help here would be much appreciated. 

 

[16 May 3:13:31] [CanonicalizePath] Canonicalizing path '/opt/CPmds-R80/customers/domain1/CPsuite-R80/fw1/bin/upgrade_phase -d 6596f369-849c-4dc0-b783-533e88fcb781 -c migrate_cma -s started'
[16 May 3:13:31] [CanonicalizePath] Resulting path: '/opt/CPmds-R80/customers/domain1/CPsuite-R80/fw1/bin/upgrade_phase -d 6596f369-849c-4dc0-b783-533e88fcb781 -c migrate_cma -s started'
[16 May 3:13:31] ..<-- CanonicalizePath
[16 May 3:13:31] ..--> ExecCommandGetOutput
[16 May 3:13:31] [ExecCommandGetOutput] Going to execute command: '/opt/CPmds-R80/customers/domain1/CPsuite-R80/fw1/bin/upgrade_phase -d 6596f369-849c-4dc0-b783-533e88fcb781 -c migrate_cma -s started'
[16 May 3:13:39] [ExecCommandGetOutput] ERR: Command completed with error code 4
[16 May 3:13:39] ..<-- ExecCommandGetOutput
[16 May 3:13:39] [CommandRunner::exec] Command's output:
-------------------------------------
Failed to upgrade phase
-------------------------------------
[16 May 3:13:39] [CommandRunner::exec] ERR: Command execution had failed
[16 May 3:13:39] .<-- CommandRunner::exec
[16 May 3:13:39] <-- ConditionalExecutor::exec
[16 May 3:13:39] [ActivitiesManager::exec] ERR: Activity 'ConditionalExecutor' failed
[16 May 3:13:39] [ProgressUpdater::UpdateProgressToGaia] Progress Updated to '56.4103
[16 May 3:13:39] [ActivitiesManager::exec] WRN: Activities execution finished with errors
[16 May 3:13:39] [ActivitiesManager::exec] WRN: Activities 'ConditionalExecutor' have failed
[16 May 3:13:39] [ActivitiesManager::exec] Designated exit code is 1
[16 May 3:13:39] --> CleanupManager::Instance
[16 May 3:13:39] .--> CleanupManager::CleanupManager
[16 May 3:13:39] .<-- CleanupManager::CleanupManager
[16 May 3:13:39] <-- CleanupManager::Instance
[16 May 3:13:39] --> CleanupManager::DoCleanup
[16 May 3:13:39] [CleanupManager::DoCleanup] Starting to perform cleanup
[16 May 3:13:39] [CleanupManager::DoCleanup] Completed the cleanup
[16 May 3:13:39] <-- CleanupManager::DoCleanup

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