AnsweredAssumed Answered

Policy is not applied on gateway, but install says successfully?

Question asked by Thomas Eichelburg on Apr 27, 2018
Latest reply on May 8, 2018 by Günther W. Albrecht

Hey Chechmates,


following problem,


we have a R80.10 SMS and a 1450 Appliance with DAIP.


when we try to push a policy its all fine, policy installations is succeeding but the policy is not applied to the appliance.

when we check the /opt/CPsuite-R80/fw1/state directory, all firewall are well up to date, but this specific appliance has an a very outdated directory...


we have also encountered problems with the SIC, it is not possible to test the SIC from the Dashboard, but it says OK in SMS and OK on the appliance as well.

Due the fact people are working 24x7 on this location we are afraid to reset SIC, and we have nobody on site who cas assist us in the case are lockedout after reseting the SIC ...


any ideas how to solve it ?

why is a policy install not updating the /opt/CPsuite-R80/fw1/state directory?

can if tbe forced, or renamed, deleted?


every ideas are welcome.

best regards