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How to change the master admin password for windows based Endpoint Management server

Question asked by Arun R on Mar 13, 2018
Latest reply on Mar 16, 2018 by Dameon Welch-Abernathy

Hi All,


I have a requirement to reset the password for master admin credential on client Windows-based Endpoint management server running on R77.30.1


Since I tried the same requirement in my lab which works, but I am wondering it is not working in the client environment.


I followed the below steps on my lab machine: 


→ Created a windows server as same as the client environment.

→ Installed Checkpoint and upgrade to R77.30.01 plugin

→ And open Checkpoint Configuration in smart Menu(Start Menu -> All Programs -> Checkpoint SmartConsole R77.XX  Checkpoint Configuration).

→ Delete the Current 'admin' user

→ Create a new master admin user and set the new password, it works.


The reason for reset password: Client forgets the master admin password.


Please let me know how if you all have any ideas in order to achieve it.


- Arun.R