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  "UNSUPPORTED_FILE" after uploading a file  

Question asked by Nehorai Elbaz on Feb 2, 2018
Latest reply on Feb 15, 2018 by Javier Padilla

Hi, I have a few questions:

  1.  I uploaded separately multiple files using the API on 90% of them I get the message "CP_EXTRACT_RESULT_UNSUPPORTED_FILE" why is that?, it gives that message even for simple txt files? 
  2. When I'm trying to ask a query about some file using his md5/sha1 it tells me "could not find the requested file. ,Please upload it" even that I uploaded the file a few seconds before using the query, any suggestions?