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Problem with Capsule Viewer/Editor after changing GW name

Question asked by Sergey Khodyrev on Jan 30, 2018
Latest reply on Feb 10, 2018 by Dameon Welch-Abernathy

Hello, have some trouble while testing Capsule. 

 

At first, i setup installations with just public IP-address, Editor and Viewer work correct, but i wasn't able to connect via mobile applications (Docs and Workspace).

 

After that, i changed GW name to match with public name, reconfigure Mobile Access blade and reverse proxy to use public name, regenerate VPN-cert. Now Docs and Workspace works correct, but Editor and Viewer are not.

 

Capsule docs for windows show's error now:

 

 

SmartLog on both Endpoint Security Server and Checkpoint GW shows no error.

 

Have anyone any suggestions?

 

CPDS logs in the attachment.

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