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Problem with Capsule Viewer/Editor after changing GW name

Question asked by Sergey Khodyrev on Jan 30, 2018
Latest reply on Feb 10, 2018 by Dameon Welch Abernathy

Hello, have some trouble while testing Capsule. 

 

At first, i setup installations with just public IP-address, Editor and Viewer work correct, but i wasn't able to connect via mobile applications (Docs and Workspace).

 

After that, i changed GW name to match with public name, reconfigure Mobile Access blade and reverse proxy to use public name, regenerate VPN-cert. Now Docs and Workspace works correct, but Editor and Viewer are not.

 

Capsule docs for windows show's error now:

 

 

SmartLog on both Endpoint Security Server and Checkpoint GW shows no error.

 

Have anyone any suggestions?

 

CPDS logs in the attachment.

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