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Not receiving registration emails

Question asked by Ian Flood on Jan 31, 2018
Latest reply on Feb 2, 2018 by Dameon Welch-Abernathy

Hi

Our Sandblast mobile setup uses Microsoft Intune as our MDM solution.  The last few devices I have added to Sandblast have never received a registration email.  Our mail system runs via Mimecast and I have run a report on received emails from @checkpoint.com and never see the registration emails arrive.  Who do I need to contact to get this investigated as I beleive the registration emails are system generated as they should come from mtp-registration@checkpoint.com?  In the SBM dashboard I can see the devices and their status is "user notified".  In the audit trail I can see an event entry "registration email sent".

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