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Not receiving registration emails

Question asked by Ian Flood on Jan 31, 2018
Latest reply on Feb 2, 2018 by Dameon Welch Abernathy

Hi

Our Sandblast mobile setup uses Microsoft Intune as our MDM solution.  The last few devices I have added to Sandblast have never received a registration email.  Our mail system runs via Mimecast and I have run a report on received emails from @checkpoint.com and never see the registration emails arrive.  Who do I need to contact to get this investigated as I beleive the registration emails are system generated as they should come from mtp-registration@checkpoint.com?  In the SBM dashboard I can see the devices and their status is "user notified".  In the audit trail I can see an event entry "registration email sent".

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