AnsweredAssumed Answered

Anti-Malware updates fail (user canceled)

Question asked by Willem Goethals on Jan 16, 2018
Latest reply on Jan 22, 2018 by Oren Shalgi



We've deployed Endpoint Manager as a VM but the customer has a good number (50+) of clients that are seldom if ever in the office. There are several SKs that allow Endpoint servers to allow remote connections over an external IP:

I've implemented this succesfully, clients on the internet get their policies without much trouble, except the Anti-Malware database update, which immediately fails (regardless of the timeout settings) with a result of:


Result - Finished

action_details - User canceled


Do people have experience in debugging this? Licenses are ordered but not available yet so I'm stuck with trial licenses to troubleshoot this.


For the record: internal updates work correctly. All HTTP and HTTPS traffic is allowed through the firewall to the endpoint management server.