For most policies I enabled the standard 'Log' option. For the policies that bring users to the Internet, I select 'Detailed' logs and enable 'Accounting'. Each time I do this the log viewer stops displaying any logs. It just kind of hangs. I need detailed logs and accounting to generate in depth user activity reports. The logging box is beefy enough and should be able to handle this. Anyone else experience anything similar ? Thanks.
Just to make sure it's not a connectivity issue, have you done a tcpdump or similar to validate connectivity?
Your SmartConsole client needs connectivity on ports 443, 18190 and 19009.
Also, have you engaged with the TAC?
Possible this is a bug or similar they may need to troubleshoot.
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