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How can I "Release" a Prevented Email

Question asked by Dean Fuller on Sep 6, 2017
Latest reply on May 4, 2018 by Thomas Werner

Hi all,

 

If an email has been prevented due to a Threat Emulation detection, what is the most efficient way (if any) of releasing the email so that it will be delivered to the end user?

 

I can think of the first two steps being:

 

  1. Whitelist the MD5 of the file in the Threat Prevention policy.
  2. Remove the hash from the tecli cache.

 

But I'm not sure if it's possible to then reprocess the email, I would think this is possible due to the fact that Postfix can do this. 

 

Any questions just shout.


Thanks!

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