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Problem to access some DFS shares via Mobile Access

Question asked by Andree Bengtsson on Aug 25, 2017
Latest reply on Aug 25, 2017 by Dameon Welch-Abernathy

We have a strange issue with access to DFS shares.

This is our setup:

  • We have one common remote access gateway based on a Check Point 4600 cluster with R77.30 Hotfix Take 216. At this office we have one DFS share that works.
  • Then we have two other locations connected with MPLS, these locations also have 4400 Cluster R77.30 Hotfix Take 216. Here we also have DFS-Shares, but here only one works without any issues. Many users cannot access that DFS-share. (this does not affect all users yet, but the problem becomes bigger and bigger).
  • Ruleset are same for all locations. We don't see any drops or blocks in the logs.

 

Problem so far only affects some Windows 10 pc, not all. But every new day we hear new users who got this problem.

We tried to update the mobile access client but it's still same problem. We mainly use E80.65 and E80.70.

 

(DFS-servers are based on Windows Server 2012 R2). DFS share is: Domain\sharename1, 2, 3

All computers are members of the same domain. Even if we can't access the DFS-Share, we can ping the dfs-share host.

 

Windows patches are the same.

 

Anyone who had similar problem?

 

Thanks in advance!

 

/Andrée

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