AnsweredAssumed Answered

The users capsule keeps reporting an IP IP Address.

Question asked by Eric Speake on Aug 23, 2017
Latest reply on Feb 8, 2018 by Daniel Dor

We are seeing that when we have users that go out of the U.S. and when they come back capsule is still reporting the foreign IP address for 5 days. Is there a way to clear this automatically. How can we make it report the actual current IP.  When they come back into the U.S. we get an alert about traffic from a foreign IP.

 

As an example we have a user that went to Canada. For 5 days after their return the logs shows them connecting from the last IP address is Canada they used.

 

Thanks,

Eric

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