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Encryption stuck at Verify Setup

Question asked by Don Boyd on Aug 10, 2017
Latest reply on Aug 11, 2017 by Dameon Welch Abernathy

All laptops Windows 7 and Window 10 stuck at Verify Setup new installs as well as client upgrade error log shows:

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    ------====== ACTION RESULT ======------

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    * Phase: Deployment

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    * Action: Wait for User Acquisition

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    * Result: Success

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    ------===========================------

20170803 154628,873-0400           I               FDE_srv.exe:1d24            VerifySetupAction           Database does not contain any preboot drivers.

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    ------====== ACTION RESULT ======------

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Phase: Deployment

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Action: Verify Setup

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Result: Error

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Error Code: 2001

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Message: Could not enforce preboot. No user would be able to logon to the system

 

Checkpoint support has been unable to help so any ideas would be appreciated.

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