Aliaksandr Banuzau

Use DMU 2.2 to recover data

Discussion created by Aliaksandr Banuzau on Jun 30, 2017
Latest reply on Jul 10, 2017 by Dameon Welch-Abernathy

Hi folks,


I am trying to recover data from old hard drive which is locked (red screen). I tried DMU 1.6 and it says "no database users found", then I tried DMU 2.2 and it see some database and ask about name/pass. And it works good - if I put wrong pass it says "wrong" if I put correct it passes.


But, there is issue after I provide name/pass to it. It shows me error lightbox with message "report was not generated. error code 5001604 (0)".


More details: I use DMU 2.2 on win10 with visual C++ package 2008 as described in the doc.


Who know, what is error code 5001604 (0) means and have I chance to recover my data with name\pass? Or I need to get somehow recovery file? And do you know recovery file must exist checkpoint server side? (I use my PC by customer policy with checkpoint and they have setting blades on their side, so might they have recovery file or where I can get the recovery file?)


Thanks in advance!