AnsweredAssumed Answered

search fields in rule summary

Question asked by Christian Kopp on Mar 8, 2017
Latest reply on Jun 29, 2017 by Tomer Sole

Hi all,

we just upgraded to R80 and one of the things I like are the 3 rule fields in the rule summary, which you can even rename.

But unfortunately it seems that I cannot search these fields.

So if I put a number into the field "Ticket Number" and then search for this number, the rule does not get found as it would if I would put the number into the normal comments.

Is this expected behaviour? Not being able to search the custom fields renders them kinda useless for us.