AnsweredAssumed Answered

Migrate import fails

Question asked by Jim Fessler on Mar 22, 2016
Latest reply on Jul 14, 2016 by Cyrill Kaspar

I have created a migrate file for a R77.30 SmartCenter then imported it to my server running R80.. When attempting to start SmartConsole I get a "General Error". I then started SmartUpdate "SmartDistributor" which states it cannot connect. The update error log contains:

Tue Mar 22 00:58:12 2016 Following Web Service call took 52066 ms

  /opt/CPsuite-R80/fw1/lib/libngm_services.so(_ZN3ngm35FwmSvcRemoteServiceSoapBindingProxy14upgradeCommandEPNS_19fwm__upgradeCommandEPNS_27fwm__upgradeCommandResponseE+0x36) [0x76b5576c]

  /opt/CPsuite-R80/fw1/bin/cpdb(_ZN17CUpgCPMIInterface18RunUpgradeCommandsEv+0x419) [0x806b3d9]

  /opt/CPsuite-R80/fw1/bin/cpdb(_ZN17CUpgCPMIInterface4SaveER5CCPDb+0x32e) [0x8071dde]

  /opt/CPsuite-R80/fw1/bin/cpdb(_ZN11CUpgradeMgr17PerformCPMIUpdateER5CCPDbRK20CUpgradeInstructions+0x10c) [0x8075abc]

  /opt/CPsuite-R80/fw1/bin/cpdb(_ZN11CUpgradeMgr14PerformUpgradeER20CUpgradeInstructions+0x3c9) [0x80771b9]

  /opt/CPsuite-R80/fw1/bin/cpdb(_ZN9CCPDBMain3RunEv+0x976) [0x80800c6]

  /opt/CPsuite-R80/fw1/bin/cpdb(main+0x86) [0x8082bd6]

  /lib/libc.so.6(__libc_start_main+0xdc) [0x751bfdec]

  /opt/CPsuite-R80/fw1/bin/cpdb [0x8053941]

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:12] [CUpgCPMIInterface::Save] ERROR: Failed to update some of the tables. The resulting DB will be corrupted.

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:12] [CUpgradeMgr::PerformCPMIUpdate] WARNING: Failed to save the DB.

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:12] CNgmProxyImpl::init: this = 0x19d48b20

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:13] CNgmProxyImpl::init: this = 0xbef66b8

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:13] CCkpRoboDBLoader::getInstance>  Entering

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:13] CCkpRoboDBLoader::closeAllDB()>  Entering

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:13] CCkpRoboDBLoader::getInstance>  Entering

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:13] CCkpRoboDBLoader::closeAllDB()>  Entering

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:14]

[CUpgradeMgr::PerformUpgrade] ERROR: Failed to perform cpmi update

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:15] [writeUpgradeResult] The path to result file is: '/opt/CPsuite-R80/fw1/log/upgrade_result'

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:15] [writeUpgradeResult] Wrote the following to the result file: '80004005'

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:15] [CCPDBMain::Run] cpdb ended with result '0x80004005' (Unspecified error).

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:15] [CCPDBMain::Run]  Setting upgrade phase in CPM Server

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:15] [CCPDBMain::setNgmUpgradeStatus] Setting upgrade phase for domain 41e821a0-3720-11e3-aa6e-0800200c9fde to post_objects

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:19] [CCPDBMain::Run]  Setting upgrade phase in CPM Server

[ 5694 1944315600]@S4ITR80[22 Mar  0:58:20] [CCPDBMain::setNgmUpgradeStatus] Setting upgrade phase for domain 41e821a0-3720-11e3-aa6e-0800200c9fde to finalize_domain

[ 5694 1944315600]@S4ITR80[22 Mar  1:05:38] [main] FATAL ERROR: Operation failed.

[ 5694 1944315600]@S4ITR80[22 Mar  1:05:38] [UpgradeToRenaissanceInfra::shutdownJavaUpgradeServer] Sending shutdown request to java upgrade server

 

The complete file is not posted as it is very big and contains information about a customers configuration.

 

The file upgrade_results contains 80004005

Server is a Pentiem 4 core 4gb memory.

 

What would be the next steps to take to find the problem.

Outcomes