AnsweredAssumed Answered

License and blade status is invalid

Question asked by Ryan Ryan on Jan 31, 2019
Latest reply on Jan 31, 2019 by Danny Jung

Hey guys,

 

Got a 15000 firewall, its basically complaining about not being able to get to the Internet, however one blade - URL filtering is showing as working correctly and up to date. I have gone through sk114615 and sk83520 and all tests pass (status code 200 etc).

 

The licenses are actually valid until 2021. Doing a tcpdump I can see the requests to checkpoint.com go out and response come back so not sure what else the issue could be? Its been this way for 3-4 months now.

 

Anti-bot and Anti-virus
Error: Update failed. Contract entitlement check failed. Could not reach "updates.checkpoint.com". Check proxy configuration on the gateway.

 

URL filtering
Up to date version 19020101

 

Threat Emulation
Error: Communication error: could not connect to cloud.

 

License status:
Errors with 3 blades
IPS, AntiVirus, AntiBot - Cannot fetch license due to a network error. Refer to sk114615 with error Id: 14

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