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Cannot ping any of the interfaces of the gateway

Question asked by Nima Chogyal on Jan 24, 2019
Latest reply on Jan 25, 2019 by Mark Mitchell


I have a distributed setup where we have remote gateways managed from HQ.As per the customers story the gateway suddenly stopped working and they couldnt access the internet,i tried trouble shooting it by removing the policy from kernel using fw unloadlocal and also tried to do a p2p connection with the one of the laptops but cannot ping or access the gateway from any of its interfaces.  The only way to login is through a serial console. Is there any sk that i can refer to for knowledge for troubleshooting checkpoint systems. or can anyone help me with this?