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Identity Agent - Auto Detecting gateway

Question asked by David Spencer on Jan 22, 2019
Latest reply on Feb 5, 2019 by David Spencer

For some reason within the Identity Agent, when I auto detect the gateway to connect to, the correct IP address shows, but does not connect. If I edit this to the hostname, it does connect.

 

I'm not sure why this is occurring, but what have others done for setting this up. I'm working towards deploying the agent, but want to make sure it's as seamless as possible for my users. I'd rather get to the root of this than bundle a custom MSI that includes our host name in the field already.

 

Anyone see this situation before?

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