AnsweredAssumed Answered

When Will SmartConsole Support In-Place Updates?

Question asked by Mart Pirita on Jan 21, 2019
Latest reply on Feb 1, 2019 by Tomer Sole



I have used CheckPoint since 2005 and I'm now pretty sure, that CheckPoint hates SmartConsole users, as in year 2019 it's impossible to upgrade CheckPoint SmartConsole, without uninstalling old CheckPoint SmartConsole. And in year 2019 this uninstalling does not give any option to save settings and fingerprints, like for example Juniper -s Pulse does.
Uninstalling CheckPoint console removes all settings and fingerprints but of course it does not remove installation folder C:\Program Files (x86)\CheckPoint\SmartConsole\R80.10 and later on new installer then gives error - "The installation directory provided is not empty and might contain previous installation files. To proceed with the installation, please clean this directory or select an empty folder".

Really? In year 2019 I must do it manually? What do you CP guys smoke? Investigated this a bit and it finally turned out, that folder C:\Program Files (x86)\CheckPoint\SmartConsole\R80.10 contained one empty folder "PROGRAM". After manually removing C:\Program Files (x86)\CheckPoint\SmartConsole\R80.10 folder, installer was happy.

But I'm not happy, as the console thinks I'm using it first time, so I must add all settings, again. Accept all servers fingerprints, again. Close the boring popup notifications, again. Etc. And as CheckPoint keeps constantly upgrade SmartConsole, I must deal with this installer issue quite often.
Conclusion - in year 2019 we are paying huge money to CheckPoint and in return we're getting lousy product and for comparision freeware tools can create better windows installer packages with better logic, but CheckPoint can't or won't.