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Jeff_Gao
Advisor

23500 replace failed disk

23500 unit need replace a failed disk,who can tell me how to replace this failed disk and how to look raid reconstruction status,thanks!

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11 Replies
Danny
Champion Champion
Champion

In order to replace the failed disk I recommend open a RMA with TAC, get a replacement and instruction how to replace it, send back the faulty disk if required, finally check the raid status with our https://community.checkpoint.com/docs/DOC-2214-common-check-point-commands-ccc?sr=search&searchId=43... script.

Jeff_Gao
Advisor

OK,Thanks!

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G_W_Albrecht
Legend
Legend

Afaik it is always required to send back the defective disk - even a broken PSU has to be sent back...

CCSE CCTE CCSM SMB Specialist
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G_W_Albrecht
Legend
Legend

This is documented in Check Point 15000 and 23000 Appliances Replacing Storage Devices including syncing RAID !

CCSE CCTE CCSM SMB Specialist
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Jeff_Gao
Advisor

It is very useful,thanks!

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JozkoMrkvicka
Mentor
Mentor

And you will need to reboot the appliance in order to recognize that faulty disk has been replaced and sync will start after reboot ... yeah ... really hot-swappable HDDs...

Kind regards,
Jozko Mrkvicka
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Sung-Lun_Yang1
Employee Alumnus
Employee Alumnus

The HDD could be hot swap base on :

sk107516 > Check Point 15000 and 23000 Appliances Replacing Storage Devices  >> Page 7 "To hot swap a storage device: "

 

After did the "To hot swap a storage device" step, If you still facing situation that HDD do not sync automatic.

Try "sk157874 Check Point appliance does not recognize hot-swapped drive", that will let you hot-swappable HDDs.

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Chris_Atkinson
Employee Employee
Employee

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Comsec_Gsim
Participant

Hello
We have a 23500 node with a failed disk (r80.40)

We opened TAC acse and received a whole 23800 in RMA to pick disks from.

Changed disk is perfectly recognized and sync went just fine but new disk is not able to boot, it simply stucks after bios prompt, before the boot menu prompt.

new disk is a slightly different model, same make and series (segate Exos) but newer version.

To us it seems that BIOS has some settings or lock blocking the new disk.

3 weeks passed and assigned case engineer didn't make any progress at all...

Any hint anyone?

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Chris_Atkinson
Employee Employee
Employee

You may DM me the case number.

 

CCSM R77/R80/ELITE
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Comsec_Gsim
Participant

meteoam-center-2> raid_diagnostic
Raid status:
VolumeID:0 RaidLevel: RAID-1 NumberOfDisks:2 RaidSize:931GB State:OPTIMAL Flags:ENABLED
DiskID:0 DiskNumber:0 Vendor:ATA ProductID:ST1000NM0055-1V4 Revision:TN02 Size:931GB State:ONLINE Flags:NONE
DiskID:1 DiskNumber:1 Vendor:ATA ProductID:ST1000NM0008-2F2 Revision:SN02 Size:931GB State:ONLINE Flags:NONE

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